RIGHT OF WITHDRAWAL
Download STANDARD WITHDRAWAL FORM
You have the right to terminate the contract by entering one of the following websites: interphone.com, interphone.com/de, interphone.com/fr, interphone.com/es, interphone.com/ uk (each a "Site" and cumulatively "Sites"), without giving any reason, within 14 days.
The withdrawal period ends after 14 days:
a) in the case of an order for a single product, from the day when you or a third party, other than the transport company you chose, takes possession of the goods; or
b) in the case of an order for the delivery of a product comprising multiple lots or items, from the day when you or a third party, other than the transport company you chose, takes possession of the last lot or item.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract, providing a specific statement, for example a letter sent by post or email (contact details: Metaxy s.r.l., Via Pomini 92, 21050 Marnate (VA), email “email@example.com”). For this purpose, you may use - but this is not compulsory - the standard withdrawal form at the bottom of the page.
Metaxy s.r.l. (“Metaxy S.r.l”) also gives you the chance to withdraw online, by compiling and sending the specific form (“Online Withdrawal Form”). To access the form, click on the link “Right of Withdrawal”, which is also on the Product Page, and in the footer of the Site. If you do withdraw online, Metaxy S.r.l will promptly send you an email confirming it has received your request to withdraw. You may be asked to indicate why you want to withdraw, however you do not need to reply. Not giving a reason for withdrawing will not have any effect on your right of withdrawal. In all cases of withdrawal, regardless of the procedure, Metaxy S.r.l will send you an email with a PDF attachment containing the RMA code. Please put this code in the parcel when returning the Product, to help us manage the procedure. If possible, please put the product to return in its original packaging.
To meet the deadline for withdrawal, you simply need to send the notice to exercise your right of withdrawal before the end of the withdrawal period.
Effects of withdrawal
If you withdraw from the contract and have met the requirements to exercise your right of withdrawal, you will be reimbursed all payments you have made to us regarding the product covered by withdrawal, including delivery costs, if applicable (with the exception of partial withdrawal concerning multiple orders), without undue delay and, in any case, no later than 14 calendar days from when we are informed of your decision to withdraw from the contract. In the case of partial withdrawal concerning multiple orders, delivery costs will not be repaid, as they do not refer to the delivery of the products for which you have exercised withdrawal. This is because the delivery cost does not depend on the number of products in the order or their weight, but is a fixed amount. Delivery costs will instead be repaid if the withdrawal concerns all products of a multiple order. All amounts will be reimbursed using the same payment method you used for the initial transaction, unless otherwise specifically agreed with you. In any case, you will not have to pay any cost as a result of this reimbursement. The reimbursement may be suspended until the goods have been received, or until the consumer has demonstrated that the goods have been sent back.
Please send goods back to:
Metaxy S.r.l c/o Transmec Log s.r.l. Via Strasburgo, 31 41011 Campogalliano (MO)
using a transport company of your choice and at your expense, without delay, and in any case within 14 days from informing us of your decision to withdraw. This deadline is met if you send back the goods before the period of fourteen days ends. You will pay for the direct costs to return the goods.
In any case, you are only responsible for a decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the good.
Please note that your right of withdrawal does not apply in the cases indicated in article 59 of Legislative Decree no. 206/2005 - Consumer Code.
HOW TO RETURN AN ITEMOption 1
Are you registered at the website?
This self-service option is available if you prefer to handle your return on your own and have an account that you used to place your order.
Follow these steps:
Access your customer area and go to your “order history”.
Select the order containing the products to be returned and click on “return products”. You can select the amount you wish to return for each individual product row.
Confirm the return which will be automatically accepted with a generated RMA code.
You will receive an e-mail at your address containing: instructions on returning the item, the RMA code and the list of returned products. Follow the instructions carefully. Print the email message, put it in the package and send it together with the item to be returned.
As soon as we receive your package and check the product, we will issue a refund for the returned goods.
Are you not registered at the website?
This self-service option is available if you have placed an order as a guest, without registering, and prefer to handle your return on your own.
Follow these steps:
1.Enter the information in the form below.
2.After the appropriate checks, you will receive an e-mail at your address containing: instructions on returning the idem and the RMA code. Follow the instructions carefully. Print the email message, put it in the package and send it together with the item to be returned.
3.As soon as we receive your package and check the product, we will issue a refund for the returned goods.